Privacy Policy

Last Updated: 10 August 2026

Dobcy (“Dobcy”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect, and share information when you access or use the Dobcy website, platform, membership programs, coaching services, consultations, applications, and related services (collectively, the “Services”).

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

The Services are provided by:

Dobcy

Address: Swez Farm, Sodala, Jaipur – 302019, Rajasthan, India

Email: admin@dobcy.com

For privacy-related questions, requests, or complaints, you may contact us using the details above.

2. Information We Collect

Depending on how you use Dobcy, we may collect different types of information.

2.1 Information You Provide

When you create an account, purchase a membership, use our Services, contact us, or otherwise interact with Dobcy, you may provide information including:

• Name.
• Email address.
• Mobile phone number.
• Date of birth or age.
• Gender, where voluntarily provided.
• Account credentials.
• Profile information.
• Location information where voluntarily provided.
• Membership and subscription information.
• Communication preferences.
• Information you provide to customer support.

2.2 Health and Wellness Information

Some Dobcy Services are personalized and may require information relating to your health, nutrition, lifestyle, and wellness.

Depending on the Services you use, this may include:

• Height.
• Weight.
• Weight-management goals.
• Dietary preferences.
• Food preferences.
• Allergies.
• Food intolerances.
• Exercise and activity information.
• Lifestyle information.
• Sleep or daily routine information.
• Relevant health history.
• Medical conditions or health concerns that you choose to disclose.
• Medications or supplements that you choose to disclose.
• Dietary restrictions.
• Progress measurements.
• Information provided during consultations.
• Other information relevant to providing personalized nutrition, wellness, or coaching Services.

We recognize that some of this information may be sensitive or health-related.

We use such information only for purposes connected with providing, supporting, personalizing, securing, or improving the Services, subject to applicable law and your choices.

2.3 Payment Information

When you purchase a membership or another paid Service, payment processing may be handled by third-party payment providers, including Razorpay.

We may receive information such as:

• Payment ID.
• Transaction ID.
• Subscription ID.
• Order ID.
• Payment status.
• Amount paid.
• Currency.
• Payment date.
• Refund status.
• Subscription renewal information.

We generally do not store your complete card number, CVV, UPI PIN, banking password, or similar sensitive payment credentials on our own systems.

Payment providers process payment information according to their own privacy policies and applicable security practices.

2.4 Communications

If you contact us or communicate with Dobcy through the Services, we may collect information contained in those communications.

This may include:

• Emails.
• Support requests.
• Chat messages.
• Consultation-related communications.
• Feedback.
• Questions.
• Complaints.
• Information you provide when requesting assistance.

2.5 Information Collected Automatically

When you access the website or Services, certain technical information may be collected automatically.

This may include:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Device identifiers where applicable.
• Pages visited.
• Referring pages.
• Date and time of access.
• Approximate location derived from technical information where applicable.
• Website interaction information.
• Cookies and similar technologies.
• Error and diagnostic information.

We use this information to operate, secure, maintain, troubleshoot, and improve the Services.

3. How We Use Your Information

We may use personal information for the following purposes:

• Creating and managing your account.
• Providing membership Services.
• Providing personalized diet and meal plans.
• Providing nutrition recommendations.
• Providing lifestyle and wellness recommendations.
• Providing coaching Services.
• Facilitating consultations.
• Tracking your progress.
• Providing customer support.
• Processing payments.
• Managing subscriptions and renewals.
• Processing cancellations and refunds.
• Sending service-related communications.
• Sending appointment reminders.
• Providing WhatsApp or other requested communications.
• Providing AI-assisted features.
• Improving our Services.
• Personalizing your experience.
• Understanding how users interact with the Services.
• Detecting and preventing fraud.
• Preventing abuse.
• Maintaining platform security.
• Troubleshooting technical issues.
• Protecting our rights and property.
• Complying with legal and regulatory obligations.
• Responding to lawful requests from government authorities.
• Enforcing our Terms & Conditions and other policies.

We will not use health-related information for an unrelated purpose merely because you have provided it to us.

4. Personalized Services

Some Dobcy features require personal, dietary, lifestyle, or health-related information to provide personalized recommendations.

For example, information about your weight, dietary preferences, goals, allergies, activity, or lifestyle may be used to personalize recommendations.

If you choose not to provide information required for a particular feature, we may be unable to provide that feature or may provide a more limited version of it.

You are responsible for ensuring that information you provide is reasonably accurate and up to date.

5. Professional Services

Some Dobcy Services may involve doctors, registered dietitians, nutritionists, health coaches, lifestyle coaches, or other qualified professionals.

Where you request or use such Services, relevant information may be shared with the professional responsible for providing the applicable Service.

This may include information necessary to understand your goals, dietary preferences, relevant health history, or other circumstances required to provide the Service.

Professionals providing Services through or in connection with Dobcy may also have their own professional and legal obligations regarding information they receive.

6. AI and Automated Technologies

Some Dobcy features may use artificial intelligence or automated technologies.

These technologies may be used to assist with:

• Meal recommendations.
• Nutrition information.
• Lifestyle suggestions.
• Responses to questions.
• Educational content.
• Personalized recommendations.
• Other features offered through the platform.

Where necessary to provide an AI-powered feature, relevant information may be processed by technology providers supporting that feature.

We seek to limit information shared with such providers to information reasonably necessary for the relevant feature.

AI-generated information may contain errors or inaccuracies and should not be treated as medical diagnosis or treatment.

7. WhatsApp and Other Communication Platforms

Dobcy may offer certain communications through WhatsApp or other third-party communication platforms.

If you choose to receive reports, reminders, support messages, updates, or other communications through such platforms, relevant information may be processed through the applicable third-party provider.

This may include your:

• Name.
• Mobile number.
• Account information.
• Reports.
• Messages.
• Service-related information.

Third-party communication platforms operate under their own privacy policies and terms.

8. Payment Providers

Dobcy may use third-party payment providers, including Razorpay, to process payments and subscription transactions.

Payment providers may process information required to:

• Authenticate payments.
• Process transactions.
• Manage subscriptions.
• Detect fraud.
• Process refunds.
• Maintain transaction records.
• Comply with applicable laws and regulations.

Dobcy may receive transaction-related information from payment providers but generally does not receive or store your complete payment credentials.

You should review the privacy policy of the applicable payment provider for information about its independent processing practices.

9. Service Providers

We may use third-party companies and service providers to help us operate Dobcy.

These may include providers for:

• Hosting.
• Cloud infrastructure.
• Databases.
• Payment processing.
• Email delivery.
• SMS.
• WhatsApp and messaging.
• Customer support.
• Analytics.
• Security.
• AI services.
• Appointment scheduling.
• Software infrastructure.
• Data storage.
• Technical maintenance.

These service providers may process personal information on our behalf where necessary to provide their services.

We seek to require appropriate safeguards for personal information handled by service providers, subject to applicable law.

10. Analytics and Usage Information

We may use analytics and similar technologies to understand how users interact with the website and Services.

This may help us understand:

• Which pages are visited.
• How users navigate the website.
• Which features are used.
• Technical problems.
• Website performance.
• General usage patterns.

Analytics information may be collected using cookies, pixels, logs, or similar technologies.

11. Cookies

Dobcy may use cookies and similar technologies.

Cookies may be used to:

• Keep you signed in.
• Remember preferences.
• Maintain session information.
• Improve website functionality.
• Maintain security.
• Understand website usage.
• Measure traffic.
• Improve performance.
• Personalize certain aspects of the Services.

You can control cookies through your browser settings.

Disabling certain cookies may affect the functionality of parts of the website.

12. Marketing Communications

We may send communications that are necessary to operate your account or provide the Services.

These may include:

• Payment confirmations.
• Subscription notifications.
• Renewal notifications.
• Security notifications.
• Account notices.
• Appointment reminders.
• Service updates.
• Customer support communications.

Where permitted by applicable law, we may also send promotional communications.

You may unsubscribe from promotional emails using the unsubscribe option provided in the relevant communication.

Unsubscribing from marketing communications will not necessarily stop essential service communications.

13. Legal Basis and Consent

Where applicable law requires consent for the processing of personal information, Dobcy will seek consent in an appropriate manner.

Where processing is based on consent, you may withdraw your consent subject to applicable law and any limitations necessary to provide a requested Service.

Withdrawing consent may affect our ability to provide certain features or Services that depend on the relevant information.

Where information is necessary to provide a Service you have requested, failure to provide the relevant information may prevent us from providing that Service.

The Digital Personal Data Protection Rules, 2025 contemplate clear, standalone notices that explain the categories of personal data collected and the purposes for which it is processed, along with mechanisms for exercising rights and withdrawing consent. (MeitY)

14. Sharing of Personal Information

We may share personal information where reasonably necessary with:

• Payment processors.
• Doctors.
• Registered dietitians.
• Nutrition professionals.
• Coaches.
• Technology service providers.
• Hosting providers.
• Communication providers.
• AI service providers.
• Analytics providers.
• Customer support providers.
• Professional advisers.
• Government authorities where legally required.
• Law enforcement authorities where legally required.
• Other parties where necessary to protect the rights, safety, security, or property of Dobcy, our users, or others.

We do not sell your personal information as a product to third parties.

15. Health Information

Health and wellness information may be necessary for certain personalized Dobcy Services.

We may use health-related information to:

• Understand your stated goals.
• Create personalized meal or nutrition recommendations.
• Provide relevant coaching.
• Facilitate consultations.
• Track progress.
• Provide requested health and wellness features.
• Improve the Services.
• Maintain safety and service quality.

We do not use health-related information for unrelated purposes merely because it has been provided to us.

Where health information is shared with a professional, the sharing will be limited to information reasonably necessary for the relevant Service, subject to applicable law.

16. Data Security

We take reasonable technical and organizational measures designed to protect personal information against:

• Unauthorized access.
• Unauthorized disclosure.
• Loss.
• Misuse.
• Alteration.
• Destruction.
• Other unauthorized processing.

Security measures may include appropriate access controls, authentication mechanisms, monitoring, secure infrastructure, and other safeguards appropriate to the nature of the information.

However, no internet-based service can guarantee absolute security.

You are responsible for keeping your account credentials confidential.

If you believe your account has been compromised or that personal information has been accessed improperly, please contact us promptly.

17. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

Information may be retained for purposes including:

• Providing the Services.
• Maintaining your account.
• Processing transactions.
• Maintaining financial and tax records.
• Resolving disputes.
• Preventing fraud.
• Preventing abuse.
• Maintaining security.
• Complying with legal obligations.
• Enforcing agreements.
• Protecting our legal rights.

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable law and our operational requirements.

18. Your Rights

Subject to applicable law, you may have rights relating to your personal information.

These may include the ability to:

• Request access to personal information held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally applicable.
• Withdraw consent where processing is based on consent.
• Request information about how your personal information is being processed.
• Raise a grievance regarding the handling of your personal information.

The specific rights available to you and the manner in which they may be exercised will depend on the applicable law and its commencement at the relevant time. India’s DPDP Act and the 2025 Rules contain a phased implementation framework. (MeitY)

19. How to Exercise Your Rights

To make a privacy-related request, contact:

Dobcy

Email: admin@dobcy.com

Address: Swez Farm, Sodala, Jaipur – 302019, Rajasthan, India

Your request should, where possible, include:

• Your name.
• Registered email address.
• The nature of your request.
• Any information necessary to help us identify the relevant account or data.

We may need to verify your identity before completing certain requests.

We will process requests in accordance with applicable law.

20. Withdrawal of Consent

Where processing is based on consent, you may request to withdraw your consent.

Withdrawal of consent does not affect processing that was lawfully carried out before the withdrawal.

If a particular Service requires the information for its operation, withdrawing consent may mean that Dobcy is unable to continue providing that feature or Service.

You can contact us at admin@dobcy.com to request withdrawal of consent where applicable.

21. Data Deletion

You may request deletion of personal information where permitted by applicable law.

Deletion may not always be immediate or complete where Dobcy is legally required or permitted to retain certain information.

For example, we may need to retain certain information for:

• Tax and accounting requirements.
• Payment records.
• Fraud prevention.
• Security.
• Legal claims.
• Regulatory requirements.
• Compliance with applicable law.

Where deletion is not possible because of a legal or legitimate retention requirement, we will retain the relevant information only for the applicable purpose and period.

22. Children’s Privacy

Dobcy does not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you are under 18, you should use the Services only with the involvement and consent of a parent or legal guardian where required.

If you believe that a child has provided personal information to Dobcy improperly, please contact us.

If we become aware that personal information has been collected in circumstances where it should not have been, we will take appropriate steps in accordance with applicable law.

23. Third-Party Websites and Services

The Dobcy website or Services may contain links to third-party websites, applications, or services.

These third parties operate independently from Dobcy and may have their own privacy policies and terms.

Dobcy is not responsible for the privacy practices, security, content, or policies of third-party services.

We encourage you to review the privacy policy of any third-party service before providing personal information.

24. International Data Processing

Some service providers used by Dobcy may process or store information outside India.

Where personal information is transferred or processed outside India, Dobcy will take steps required under applicable law.

Different countries may have different data protection laws and standards.

25. Business Transfers

If Dobcy is involved in a merger, acquisition, restructuring, financing, sale of assets, or other business transaction, personal information may be transferred as part of that transaction where legally permitted.

Any such transfer will be handled in accordance with applicable law and appropriate privacy protections.

26. Fraud and Security

We may process personal information to detect, investigate, and prevent:

• Fraudulent transactions.
• Account abuse.
• Payment abuse.
• Unauthorized access.
• Security incidents.
• Attempts to circumvent subscription controls.
• Other activity that may harm Dobcy or its users.

This may include sharing relevant information with payment providers, security providers, professional advisers, or authorities where reasonably necessary and legally permitted.

27. Legal and Regulatory Disclosures

We may disclose personal information where reasonably necessary to:

• Comply with applicable law.
• Respond to valid legal processes.
• Comply with court orders.
• Respond to government or regulatory requests.
• Prevent fraud.
• Investigate security incidents.
• Protect users.
• Protect the public.
• Protect Dobcy’s rights and property.

We will seek to limit disclosures to what is reasonably necessary for the relevant purpose where practicable and legally permitted.

28. Data Breaches and Security Incidents

If Dobcy becomes aware of a personal data breach requiring notification under applicable law, we will take appropriate steps to investigate, contain, and address the incident.

Where notification is legally required, we will provide the required information to the relevant individuals or authorities within the applicable timeframe.

29. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be made to reflect:

• Changes to our Services.
• Changes to technology.
• Changes to our data practices.
• Changes to third-party service providers.
• Changes to applicable laws or regulations.
• Security or operational requirements.

When we make material changes, we may provide appropriate notice through the website, email, or another reasonable method.

The updated Privacy Policy will be published on this page with a revised “Last Updated” date.

30. Relationship With Other Policies

This Privacy Policy should be read together with:

• Dobcy Terms & Conditions.
• Dobcy Trial & Refund Policy.
• Any additional terms presented when you purchase or use a particular Service.

The Terms & Conditions govern your use of the Services.

The Trial & Refund Policy governs applicable cancellation and refund matters.

This Privacy Policy governs the collection, use, storage, and sharing of personal information.

31. Privacy Complaints and Grievances

If you have a question, complaint, or concern about how Dobcy handles your personal information, please contact us.

Dobcy

Email: admin@dobcy.com

Address: Swez Farm, Sodala, Jaipur – 302019, Rajasthan, India

Please include sufficient information for us to understand and investigate your concern.

We will review privacy-related complaints and requests in accordance with applicable law.

32. Contact Us

For privacy questions, requests, or concerns, contact:

Dobcy

Swez Farm, Sodala, Jaipur – 302019, Rajasthan, India

Email: admin@dobcy.com

Last Updated: 10 August 2026

33. Acceptance

By using the Dobcy website or Services, you acknowledge that you have had an opportunity to review this Privacy Policy.

Where consent is required by applicable law for a particular processing activity, Dobcy will seek consent through an appropriate mechanism.

Dobcy
Swez Farm, Sodala, Jaipur – 302019, Rajasthan, India
admin@dobcy.com